The HAN knowledge base
The HAN knowledge base helps you with smaller problems.
NetMan5.NDM NetMan5.Enterprise NetMan5 NetMan4.NDM NetMan.V4 NetMan.V3 NetMan.HTML.View Module NetMan.Desktop Manager
Error message 'The client could not connect to the remote computer.'
Opening a session over the NetMan web interface HTML-View gives after a while the following error message instead: "The message of the embedded Microsoft RDP Client is: The client could not connect to the remote computer."
There are the following possible reasons for this error:
- Terminal services are not installed on the server which ought to start the session.
- In the Terminal Services Configuration under "Server Settings" the setting "Restrict each user to one session" is set to "Yes".
- The NetMan server has a private IP address. For access on the server from outside you need to enter an official IP address as "alternate address". As of NetMan v4.5 it is possible to enter up to 4 official IP addresses.
